Privacy notice

Information we collect

When you sign in, we use the email address you verify using a single-use sign-in link and a secure session cookie. Agent profiles include the name, phone number, agency and optional portrait you provide. Listings contain property details, prices, facilities, location, photos and videos.

We store saved properties and searches, enquiries, viewing requests, names and contact numbers, outcome reports, agreements, payment receipt details, signatures, signing times and document fingerprints. When you use the public Contact Agent form without signing in, we record the property, your name and Ghana phone number, preferred contact channel, optional message, the time of your agreement to share it with the agent, and the marketing source if one is provided. Your enquiry receives a reference number. Guest receipts include the renter name entered by the agent and the signature supplied by the link holder. A shared-link signature does not independently verify identity.

Why we use it

We use information to publish listings, match searches, arrange viewings, manage enquiries and agent follow-up statuses, record agreed referral fees, create and sign receipts, investigate reports and maintain an audit trail. A lead marked as rented by an agent is not independent confirmation that a rental was completed. We do not use this service to collect rent or hold deposits.

The property guide currently uses the platform’s built-in matching and guidance. No paid external AI provider is connected.

Who can see it

Approved, available listings and the listing agent’s name, agency, phone and portrait are visible to visitors. Only publish media you have permission to share; remove personal documents, faces without permission and precise location metadata you do not want disclosed.

Contact form enquiries are available to the listing agent and authorized administrators for follow-up and performance tracking; the agent receives your contact details. Signed-in referrals and viewing requests are available to relevant participants and authorized administrators for the workflow. Issued receipts are available to their participants. A person holding a valid signing link can see that receipt, even without an account. Share the link only with the named renter; the agent can revoke it.

We use Cloudflare for website hosting, storage and authenticated sessions and Resend for email-link sign-in and agent lead notifications. These providers process information under their own terms; processing may occur outside Ghana. Opening WhatsApp or Google Maps sends information to those services. Their privacy notices also apply.

Browser storage and notifications

Your browser stores your appearance preference and may store guest saved-property and comparison selections. Signed-in activity is stored against your account. You can clear browser storage through your browser settings. Hosting and sign-in services may use cookies necessary for their operation.

Notifications appear on the website. Email login links are sent using Resend and verified listing agents may receive email alerts when a new public enquiry arrives. Other viewing updates are primarily inside the website; SMS is not currently sent. WhatsApp messages are sent only when you choose to continue in WhatsApp.

Signatures and retention

Saving a reusable signature is optional. You can delete your saved signature through the signature controls. Reusing a drawing still requires you to review and consent to each document. Deleting the reusable drawing does not erase signatures already placed on issued documents.

We retain records while needed to operate your account, handle payments and disputes, and preserve document evidence. There is no automatic deletion schedule currently configured. A withdrawal removes a listing from normal search but does not delete its historical records. We assess deletion requests individually, including records needed for an unresolved dispute or applicable obligations.

Signing links expire after seven days and can be used once for a signature or dispute. Link expiry does not delete the underlying receipt.

Your requests and questions

Email petnooky@gmail.com to request access, correction, export or deletion of your information, or to raise a privacy concern. Include your account email and relevant listing or receipt reference. We may ask you to confirm control of the account before disclosing information. Do not send passwords, payment PINs or identity documents unless a specific secure process has been agreed.

We will explain any information we must retain and why. For information about Ghana’s data protection framework and complaint channels, visit the Data Protection Commission.